Senior Business Director, EPX Operations
Capital One
Senior Director – Small Business Bank Lending Operations
Capital One
full-time
Posted on:
Location Type: Office
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $234,000 - $267,100 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Lead moderate sized operations teams including Credit Analysis, Underwriting, Special Assets, Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals
- Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting
- Develop and maintain a deep understanding of business operations, customer experience and regulatory environment.
- Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation
- Support internal business resource planning
- Provide guidance and advice to business partners on implementing operational changes to meet new intent
- Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions
- Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.
- Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience
Requirements
- A Bachelor’s Degree or Military experience
- At least 6 Years of Project Management experience
- At least 6 Years of People Management experience
- At least 6 Years of Leading Operations Teams
- At least 6 Years of Credit experience
- Master's degree (Preferred)
- 7+ years of Project Management experience (Preferred)
- 7+ years of People Management experience (Preferred)
- 7+ Years of Leading Operations Teams (Preferred)
- 7+ Years Credit experience (Preferred)
- PMP, Lean, Agile or Six Sigma certification (Preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementCredit AnalysisUnderwritingLoan ClosingPortfolio ServicingConstruction MonitoringData AnalysisRisk ManagementOperational ChangesCustomer Experience
Soft skills
LeadershipCollaborationGuidanceAdvisingProblem SolvingCommunicationTeam ManagementProcess ImprovementStrategic ThinkingAdaptability
Certifications
PMPLeanAgileSix Sigma