Senior Associate, Process Manager – SAFE

Capital One

Capital One process manager leading technology enablement initiatives across Bank Operations. Driving AI use cases, process improvements, incident analysis, and stakeholder adoption.

Posted 9/10/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $80,800 - $101,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process management and data analysis, with a focus on driving technology enablement and change management initiatives. Proficient in utilizing Generative AI tools and data-driven methodologies to enhance productivity and problem-solving.

Highest-signal resume keywords

Process ManagementData AnalysisGenerative AI ToolsChange ManagementSQL

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementData AnalysisGenerative AI ToolsSQLProject Management

Soft Skills

Stakeholder CommunicationCollaborationProblem-Solving

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

BPM CertificationLean CertificationSix Sigma Certification

Industry Keywords

Technology EnablementDigital TransformationIncident ManagementData-Driven Methodologies

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead and own enablement projects and initiatives using data and process management methodologies
Drive value from opportunity identification through solution, implementation, adoption, and measurement
Identify enablement opportunities from incident trends, associate pain points, and business needs
Drive solutions through implementation and adoption
Innovate and drive solutions to reduce or resolve frequent technical issues
Identify and support practical AI and emerging technology use cases to improve productivity and processes
Develop communications, resources, and enablement strategies to drive successful adoption
Use data to uncover root causes, enhance problem-solving, and mitigate risks
Monitor sources for incident and alerting needs and capture/refine incident data
Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of process management experience
At least 1 year of data analysis experience
At least 1 year of experience working with Generative AI tools
At least 1 year of experience using Google Suite or Microsoft Office
Bachelor's Degree or military experience preferred
BPM, Lean or Six Sigma certification preferred
At least 3 years of experience in process or project management preferred
At least 1 year of experience with SQL preferred
At least 1 year of experience in technology enablement, change management or digital transformation experience preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Hybrid work arrangement: 3 days per week in the office and the remainder working virtually