Senior Associate, Product Management – Agent Tooling

Capital One

Capital One Travel product manager improving agent workflows and customer servicing through enterprise tools and AI. Leading roadmap, agile delivery, engineering collaboration, and strategic tooling enhancements.

Posted 9/10/2026full-timeNew York City • New York, Virginia • 🇺🇸 United StatesSenior💰 $111,200 - $138,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and agile delivery, focusing on developing strategic tooling enhancements and managing cross-functional teams. Proficient in translating business strategy into consumer-facing digital products while integrating emerging technologies like AI.

Highest-signal resume keywords

Product Management ExperienceAgile DeliveryCross-Functional Team CollaborationUI Improvement DeliveryStrategic Tooling Enhancements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignBusiness AnalysisData ScienceSoftware EngineeringAgile MethodologiesUser Interface DesignTooling Product StrategyAcceptance Criteria DefinitionBacklog ManagementDigital Product Development

Soft Skills

EmpathyCommunicationCollaborationProblem SolvingLeadership

Tools & Technologies

Enterprise PlatformsInternal ToolsAI Capabilities

Industry Keywords

Digital ExperiencesConsumer Facing ProductsAgile Development ProcessProduct RoadmapStakeholder Engagement

About the role

Key responsibilities & impact

Partner with servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, empathetic servicing experiences
Build and iterate on core agent workflows using Enterprise platforms, internal tools, and targeted AI capabilities
Deliver intuitive UI improvements that eliminate friction and reduce cognitive load for frontline teams
Manage cross-team dependencies and enable critical partner intents
Deliver a resilient tooling foundation for Premium Products and Capital One Travel initiatives
Manage an engineering team and lead delivery of high-priority tooling enhancements
Manage a groomed agile backlog to sustain developer velocity
Develop strategic tooling enhancements to transition from reactive maintenance to proactive servicing
Integrate industry trends and emerging technologies such as AI into the product roadmap
Share business strategy and roadmap with technology partners
Co-create technical solutions with the Tech Lead and facilitate agile ceremonies
Own and prioritize the near-term product roadmap and define success metrics and measurable outcomes
Develop and communicate a six-month vision to senior stakeholders and partner teams
Define actionable problem statements, support iterative software delivery, and drive acceptance-criteria alignment

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
1+ years translating business strategy or analysis into consumer facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross functional teams as a product owner in an agile development process
Bachelor’s degree in computer science or engineering preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities