Branch Ambassador

Capital One

Branch Ambassador delivering hospitality-focused service, cash handling, and digital banking guidance. Supporting Capital One customers and nearby branches across Collin County.

Posted 9/9/2026full-timePlano • Texas • 🇺🇸 United StatesJunior💰 $43,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service in a retail environment.

Highest-signal resume keywords

Cash Handling ExperienceRetail Customer ServiceBSA/AML ComplianceG-Suite ProficiencyStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsNegotiable Instrument ProcessingMobile Banking EducationRemote Deposit CaptureContactless Payments

Soft Skills

Customer HospitalityAdaptabilityCommunity-Focused Service

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Retail BankingFederal Regulatory StandardsAudit ComplianceFlexible ScheduleBranch Support

About the role

Key responsibilities & impact

Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
Maintain accuracy and compliance with security, audit, BSA/AML, and federal regulatory standards
Educate clients on mobile banking, remote deposit capture, and contactless payments
Identify client needs and recommend appropriate digital tools or banking solutions
Greet customers and provide hospitality-focused service throughout the branch
Balance high-volume operations with a community-focused customer experience
Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
Adapt to business-driven schedule adjustments
Attend required training sessions

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
At least 6 months of cash handling experience
Associate’s degree (preferred)
2+ years of Retail or Customer-facing experience (preferred)
Proficient in G-Suite (preferred)
Strong written and oral communication skills (preferred)
Available to work a flexible schedule, including weekends
Ability to attend all required training sessions, which may occur on a different schedule than the primary shift
Ability to lift up to 25 pounds and move/stand for extended periods
Regular and consistent attendance
Must be able to support surrounding Branches within a 50 mile radius as needed
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
Inclusive environment
Professional growth support
Tools and training to strengthen performance