Senior Operations Manager – Repossession Operations

Capital One

Capital One Auto operations manager leading repossession, collections, legal processes, and vendor performance. Overseeing 200–300 FTE while driving compliant, customer-focused operational excellence.

Posted 9/3/2026full-timePlano • Texas • 🇺🇸 United StatesSenior💰 $149,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing large-scale operations, vendor management, and leading cross-functional teams. Proven ability to drive performance, compliance, and operational excellence in the financial industry.

Highest-signal resume keywords

People LeadershipVendor ManagementOperational ExcellenceFinancial Industry ExperienceData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vendor ManagementProcess ManagementCollectionsSkip TracingLegal ProcessesRisk ManagementMicrosoft OfficeGoogle SuiteCoaching and DevelopmentPerformance Monitoring

Soft Skills

Relationship-BuildingWritten CommunicationVerbal CommunicationPresentation SkillsSelf-Motivation

Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree (Preferred)

Industry Keywords

Auto ServicingCustomer-Facing ProcessesBack-Office ProcessesEngagementComplianceEscalationsReinstatementsImpoundsWorkflow ManagementFTE Management

About the role

Key responsibilities & impact

Drive performance across Capital One Auto’s portfolio of repo-eligible and recently repossessed customers
Lead customer-facing teams and back-office support functions
Directly manage leaders supporting customer contact and escalations, collections, reinstatements, impounds, skip tracing, legal processes, vendor management, and complaint management
Drive operational excellence and partner with other job families and vendors to improve performance and business roadmap outcomes
Oversee performance, compliance, and engagement across 200–300 FTE, including internal Associates, offshore labor, and third-party suppliers
Manage, lead, coach, and develop leaders and cross-functional teams
Recruit, onboard, and maintain relationships with external vendors
Monitor vendor, agent, team, and portfolio performance using KPIs
Ensure processes are well managed and comply with applicable laws and regulations
Engage with law firms and ensure Capital One is represented in court
Troubleshoot and resolve escalated customer, agent, and internal department issues
Analyze data to identify trends, coverage gaps, and cost-saving opportunities
Collaborate with Loss Mitigation, Legal, Operations, technology, data, analyst, product, and other cross-functional teams to streamline processes, solve problems, influence change, and drive business strategy
Occasionally visit vendors, attend conferences, and attend court hearings

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 7 years of financial industry experience
At least 10 years of people leadership experience
At least 7 years of experience managing a team of people leaders
At least 5 years of vendor management experience
At least 3 years of experience using Microsoft Office or Google Suite
Extensive experience overseeing and effectively running numerous complex customer-facing and back-office processes simultaneously
Experience coaching and developing mid-level managers and overseeing large-scale operations of 200–300 FTE
Experience in people leadership, collections, impounds, reinstatements, replevin, skip tracing, legal processes, risk management, process management, complaints and escalations, workflow management, vendor management, and auto servicing
Demonstrated ability to develop and maintain highly engaged, high-performing teams across multiple functions and departments
Ability to work remotely and in-person independently with self-motivation and discipline
Superior relationship-building skills
Exceptional written, verbal, and presentation skills
Bachelor’s Degree or military experience (preferred)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Must be open and available to travel 5–15%

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodation support for applicants