Collections Officer – Midnight Team

Capital on Tap

Collections Officer managing repayment plans and resolving customer issues for UK and US customers in a remote role. Collaborating with teams to ensure compliance with regulations and policies.

Posted 5/7/2026full-time🇬🇧 United KingdomMid-LevelSenior💰 £29,000 - £37,000 per yearWebsite

About the role

Key responsibilities & impact

Engage directly with customers to negotiate repayment plans
Analyse financial situations to create tailored solutions
Ensure adherence to GDPR, FCA, and FDCPA regulations
Handle customer complaints and resolve conflicts effectively
Prioritize multiple tasks while maintaining high-quality standards
Work with internal and external teams to support customer outcomes

Requirements

What you’ll need

Collections experience within financial services
Strong communication skills, both verbal and written
Proven ability to manage challenging customer interactions
Experience using multiple communication platforms (email, SMS, etc.)
Ability and skills to handle difficult conversations and deliver a fair customer outcome

Benefits

Comp & perks

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsconflict resolutiontask prioritizationcustomer interaction managementnegotiation skills