Lead Product Owner – Onboarding Operations
Capital.com
full-time
Posted on:
Location Type: Hybrid
Location: Warsaw • 🇵🇱 Poland
Visit company websiteJob Level
Senior
About the role
- Own product vision, strategy, and execution for the Onboarding Operations product area.
- Lead other Product Owners and single-threaded product teams, providing subject and line management leadership.
- Partner with cross-functional teams (Engineering, Design, Data, Legal, Security, Compliance) and senior stakeholders to optimise onboarding processes.
- Improve operational workflows by simplifying, refining, automating, and reducing errors.
- Support operations and back office teams by identifying opportunities to simplify workload and increase efficiency.
- Drive measurable impact on client satisfaction, resolution times, and process efficiency.
- Manage stakeholders, secure alignment, and influence cross-company initiatives.
- Mentor product teams and foster a high-performance, customer-driven culture.
Requirements
- 5+ years of experience in product leadership within fintech, banking or regulated industries.
- Familiarity with global Financial Services onboarding regulations (UK, EU, MENA).
- Strong understanding of customer insight and analytics, with the ability to convert raw data into actionable roadmap priorities.
- Ability to balance user needs, technical constraints, and compliance requirements.
- Hands-on knowledge of onboarding, ID&V platforms, and global financial regulations.
- Technical aptitude, allowing to comfortably engage in design and engineering discussions at depth.
- Proven ability to mentor teams, manage stakeholders, and deliver impact.
- Comfortable working across multiple disciplines and providing leadership in both subject and line management domains.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product visionproduct strategyonboarding processesoperational workflowscustomer insightanalyticsonboarding platformsID&V platformsfinancial regulationstechnical aptitude
Soft skills
leadershipstakeholder managementmentoringcross-functional collaborationcustomer-driven cultureinfluencingbalancing user needssimplifying workloaddriving measurable impactfostering high-performance teams