Support Engineer

• Investigate and resolve client requests by diagnosing issues, applying fixes, and ensuring swift resolution to maintain service quality.
• Monitor and safeguard system health by identifying anomalies, troubleshooting failures, and escalating risks before they impact customers.
• Automate repetitive tasks and design operational tools that increase efficiency, leveraging AI and modern engineering practices to reduce friction.
• Accelerate problem resolution by building root-cause analysis tools that shorten time-to-fix and improve long-term reliability.
• Collaborate across functions (risk, DBA, dev, customer support) to resolve incidents and deliver end-to-end solutions.
• Create and maintain documentation that standardizes troubleshooting methods and empowers quicker L1 resolutions.

Technical Support Engineer

Salesforce Application Support Analyst

Support Engineer, Japanese-Speaking

Support Analyst / Technical Support Specialist

Technical Support Specialist

IT Operations Support Analyst