Capital.com

Technical Support Engineer

Capital.com

full-time

Posted on:

Origin:  • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

AWSGrafanaPostgresPrometheusPythonSQLSwiftUnix

About the role

  • Investigate and resolve client requests by diagnosing issues, applying fixes, and ensuring swift resolution to maintain service quality.
  • Monitor and safeguard system health by identifying anomalies, troubleshooting failures, and escalating risks before they impact customers.
  • Automate repetitive tasks and design operational tools that increase efficiency, leveraging AI and modern engineering practices to reduce friction.
  • Accelerate problem resolution by building root-cause analysis tools that shorten time-to-fix and improve long-term reliability.
  • Collaborate across functions (risk, DBA, dev, customer support) to resolve incidents and deliver end-to-end solutions.
  • Create and maintain documentation that standardizes troubleshooting methods and empowers quicker L1 resolutions.

Requirements

  • Strong experience in Python and SQL (PostgreSQL).
  • Confident working across Unix-based environments.
  • Hands-on experience with monitoring tools (Grafana, Kibana, Prometheus, Datadog, AWS CloudWatch).
  • Proven background in T2–T3 technical support.
  • DevOps experience with setting up alerts and incident workflows (PagerDuty or similar).
  • Ability to design and implement internal tools that reduce downtime and streamline workflows.
  • Skilled in writing clear technical documentation.
  • English proficiency at B2 level or higher.
  • Willingness to work in rotating shifts (24/7, Monday to Sunday).
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