Support Engineer

• Leading and managing the Technical Support team (spread across the world), providing mentorship and guidance to team members.
• Owning and optimizing technical support processes, ensuring alignment with company goals and efficiency.
• Fostering a collaborative team environment to resolve issues and improve overall service quality.
• Motivating and supporting team members in their professional development and growth.
• Ensuring adherence to SLAs and performance metrics.

Technical Support Manager

Technical Support Intern