Client Services Associate
Capital.com
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions.
- Guide new and existing clients through onboarding, KYC verification, and compliance steps with clarity and empathy.
- Conduct personalized walkthroughs of our trading platform’s features, empowering clients to trade confidently.
- Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards.
- Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
- Stay informed of competitor offerings and financial market trends to provide informed, value-adding support.
- Foster long-term client relationships through professionalism, patience, and proactive communication.
Requirements
- Language Proficiency: Proficiency in English, with strong verbal and written communication.
- Interpersonal Communication: Advanced ability to engage professionally, build rapport, and convey complex information clearly.
- Active Listening & Problem-Solving: Skilled at understanding client and team needs, diagnosing issues, and proposing effective solutions.
- Adaptability & Learning Agility: Eagerness to learn and thrive in the fast-moving trading industry, adjusting to changing priorities and processes.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationinterpersonal communicationactive listeningproblem-solvingadaptabilitylearning agilityclient relationship managementempathyprofessionalismproactive communication