Client Services Support Analyst – Rx Calls
Capital Blue Cross
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $19 - $35 per hour
About the role
- Handle customer inquiries through multiple channels primarily inbound phone
- Conduct research and provide problem-solving support to Members, Providers, Brokers and Sales
- Ensure compliance with organizational and regulatory requirements
- Utilize manuals, online reference materials, Imaging, etc. to obtain information
- Monitor Vendor related inquiries utilizing various system generated reports
Requirements
- 3 years customer service or correspondence experience or experience/training in a writing-intensive role is required
- Knowledge of benefit programs administered and/or supported by Capital BlueCross
- Knowledge of the PBM and Facets health plan administration processing systems
- Familiar with, or ability to, operate a PC and associated software; Microsoft Word, Excel, etc.
- Pharmacy Technician certification a plus
Benefits
- Medical, Dental & Vision coverage
- Retirement Plan
- Generous time off including Paid Time Off, Holidays, and Volunteer time off
- Incentive Plan
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingresearchwriting-intensive rolehealth plan administrationbenefit programs knowledgePBM knowledgeFacets system knowledgeMicrosoft WordMicrosoft Excel
Certifications
Pharmacy Technician certification