IT Support Specialist II
Capital Blue Cross
full-time
Posted on:
Location Type: Hybrid
Location: Harrisburg • Pennsylvania • United States
Visit company websiteExplore more
Salary
💰 $55,100 - $103,810 per year
About the role
- Provides technical support to the Plan's end user community
- Assists in product use, problem resolution, installation of hardware and software
- Provides support in areas of monitoring and maintaining systems
- Develops and maintains automation of processes and procedures
- Trains staff and familiarizes them on how to use computer hardware and software systems
Requirements
- 5 years’ work experience in desktop computing support environment
- Ability to communicate effectively and professionally
- Strong analytical and problem solving skills
- Knowledge of desktop software applications
- Technical understanding and 1 year work experience with Microsoft Windows sysprep
- Technical understanding and 1 year work experience administering Windows Group Policy (GPO)
- Bachelor’s Degree or two years post high school education
- Experience in configuration, setup, testing, and deployment of desktop hardware
Benefits
- Medical, Dental & Vision coverage
- Retirement Plan
- Paid Time Off
- Holidays
- Volunteer time off
- Incentive Plan
- Tuition Reimbursement
- Supportive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop computing supportMicrosoft Windows sysprepWindows Group Policy (GPO)configurationsetuptestingdeploymentautomation of processesproblem resolutionmonitoring and maintaining systems
Soft Skills
effective communicationprofessional communicationanalytical skillsproblem solving skillstrainingfamiliarization
Certifications
Bachelor’s Degreetwo years post high school education