Manager, Voice Services
Capital Blue Cross
full-time
Posted on:
Location Type: Hybrid
Location: Harrisburg • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $98,880 - $186,290 per year
Job Level
Mid-LevelSenior
About the role
- Overseeing the design, planning, implementation, and management of Capital’s voice infrastructure and associated communications facilities
- Leading strategic planning for voice services
- Managing vendor relationships
- Optimizing resources
- Collaborating with IT and business stakeholders to deliver scalable, cost-effective voice solutions
Requirements
- 5 years progressive Information Technology work experience
- Minimum 5 years in enterprise contact center technologies including owning or leading a modern CCaaS platform
- Proven delivery of automations/self‑service that produced positive and documented ROI
- Prior staff, team lead or project lead experience in a demanding contact center environment
- Prefer a minimum of one year experience in the health care industry with knowledge of Capital’s products and services
- A Bachelor's Degree in Computer Science, Management Information Systems or additional 4 years of related work experience.
Benefits
- Medical, Dental & Vision coverage
- Retirement Plan
- Generous time off including Paid Time Off, Holidays, and Volunteer time off
- Incentive Plan
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
voice infrastructureenterprise contact center technologiesCCaaS platformautomationsself-serviceROI analysisproject managementstrategic planningresource optimizationvendor management
Soft skills
leadershipcollaborationcommunicationteam managementstakeholder engagement
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Management Information Systems