Capital Bank

Mortgage Loan Officer

• Support the Mortgage Loan Officer (MLO) in production and marketing efforts
• Co-manage the MLO’s pipeline for current closings
• Communicate with potential customers and assist with the application process
• Review and analyze income and asset documentation against data in Encompass and mandated loan guidelines
• Follow up on leads and create marketing collateral for the MLO
• Assist with pricing and structuring loans, including guideline assistance
• Accurately and completely disclose loans and send application packages to borrowers for signature
• Follow up with borrowers to obtain signed applications and supporting documents
• Review applications, disclosures, and borrower documentation for completeness and accuracy
• Contact borrowers regarding missing or unsigned documentation
• Liaise between borrowers and processors to ensure required documentation is received and accurate
• Update the disclosure tracking screen for Intent to Proceed
• Confirm credit card authorization is received and complete
• Identify discrepancies and notify the MLO and processor of potential issues
• Review income documentation and loan applications to determine the appropriate VOE type to order
• Work with the MLO regarding missing or requested items
• Update conversation logs in Encompass

Mortgage Loan Officer Assistant