Capita

Customer Service Advisor

Capita

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Salary

💰 €28,080 per year

Job Level

Mid-LevelSenior

About the role

  • Handle a high number of customer queries via telephone, up to 60 calls per day
  • Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
  • Work flexible shifts across Monday to Sunday between 8:00 AM and 8:00 PM, 40 hours per week
  • Immediate start dates available; attend office on day 1 for equipment collection and team introduction

Requirements

  • Currently residing in the Republic of Ireland
  • Previous experience working in similar environment
  • Being highly methodical with a thorough attention to detail
  • Strong communication skills and the ability to build rapport with all callers
  • Excellent organisational skills
  • Ability to work to stringent customer service SLA’s and KPI’s
  • Confidence and the ability to communicate clearly and effectively
  • Excellent PC skills (including the Microsoft suite, most notably Excel) and data entry skills
  • Proactive attitude with the ability and ambition to develop role in the future
  • Availability for flexible shifts across Monday to Sunday between 8:00 AM and 8:00 PM for 40 hours per week
  • Must attend office on day 1 to collect equipment and meet the team
Benefits
  • 22 days holidays plus the opportunity to purchase additional leave
  • access to Wrkit – giving you access to lifestyle savings, & discounts
  • cost of eyecare vouchers for eye examinations and money towards glasses if required
  • access to Capita pension scheme
  • access to Employee Assistance Programme
  • life Assurance Benefit
  • cycle2work scheme
  • Work From Home arrangement (remote work)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceattention to detailSLAKPIMicrosoft Exceltelephone communication
Soft skills
strong communicationbuilding rapportorganisational skillsproactive attitudeflexibilityprofessionalismteam collaboration