Customer Service Advisor

Capita

Customer Service Advisor handling customer queries telephonically in a hybrid role at Capita Ireland. Delivering a positive service experience while managing multiple customer interactions each day.

Posted 4/13/2026full-timeLittle Island • 🇮🇪 IrelandMid-LevelSenior💰 €29,432 per yearWebsite

About the role

Key responsibilities & impact

Handle a high volumes of customer queries telephonically, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Requirements

What you’ll need

Previous experience working in a customer service role.
High levels of attention to detail
Strong communication skills and the ability to build rapport with all callers
Excellent organisational skills
The ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and clear levels of communication.
Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
Displaying proactive attributes and career aspirations.

Benefits

Comp & perks

22 days holidays plus the opportunity to purchase additional leave
access to Wrkit – giving you access to lifestyle savings, & discounts
Eyecare vouchers for eye examinations and funds towards glasses if required.
Capita pension scheme
Employee Assistance Programme
life Assurance Benefit
cycle2work scheme
plenty more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryattention to detailcustomer service experienceSLAKPIMicrosoft ExcelMicrosoft Suite

Soft Skills

communication skillsbuilding rapportorganisational skillsproactive attributesconfidenceinterpersonal skills