Customer Service Advisor
Capita
full-time
Posted on:
Location Type: Hybrid
Location: Little Island • Ireland
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Salary
💰 €29,432 per year
About the role
- Handle a high volumes of customer queries telephonically, up to 60 calls per day.
- Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Requirements
- Previous experience working in a customer service role.
- High levels of attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Excellent organisational skills
- The ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and clear levels of communication.
- Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
- Displaying proactive attributes and career aspirations.
Benefits
- 22 days holidays plus the opportunity to purchase additional leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- Eyecare vouchers for eye examinations and funds towards glasses if required.
- Capita pension scheme
- Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme
- plenty more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryattention to detailcustomer service experienceSLAKPIMicrosoft ExcelMicrosoft Suite
Soft Skills
communication skillsbuilding rapportorganisational skillsproactive attributesconfidenceinterpersonal skills