Capita

Customer Service Advisor

Capita

full-time

Posted on:

Location Type: Office

Location: Clonakilty • 🇮🇪 Ireland

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Salary

💰 €27,224 per year

Job Level

Mid-LevelSenior

About the role

  • Providing professional and proactive support to our clients’ customers
  • Handling general enquiries with empathy and efficiency
  • Ensuring every interaction leaves a positive impression
  • Handle a high number of customer queries via telephone
  • Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Requirements

  • Previous experience working in similar environment
  • Strong communication skills and the ability to build rapport with all callers
  • Having excellent organisational skills
  • Having the ability to work to stringent customer service SLA’s and KPI’s
  • Demonstrating confidence and the ability to communicate clearly and effectively
  • Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
  • Bringing a proactive attitude with the ability and ambition to develop role in the future
Benefits
  • 22 days annual leave
  • access to Wrkit – giving you access to lifestyle savings, & discounts
  • cost of eyecare vouchers for eye examinations and money towards glasses if required
  • access to Capita pension scheme
  • access to Employee Assistance Programme
  • life Assurance Benefit
  • cycle2work scheme.
  • plenty more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceSLAKPIMicrosoft Excel
Soft skills
communicationempathyorganizationalrapport buildingproactive attitude