Collections

• Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
• Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
• Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner.
• Responding to customers emails and providing accurate financial calculations.
• Embrace learning, coaching and development to continuously improve your skills and capability.

Collections Agent

Collections Agent