Associate Business Advisor

Capgemini

Customer care associate resolving technical and service issues for Capgemini’s global technology transformation business. Managing customer interactions, troubleshooting problems, and maintaining strong client relationships.

Posted 8/5/2026full-timeIrving • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $24,310 - $68,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing multiple tasks and resolving technical issues. Capable of building and maintaining customer relationships and adapting to changes in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsTechnical TroubleshootingCommunication SkillsProblem-Solving SkillsDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical KnowledgeTroubleshooting SkillsMicrosoft ExcelMicrosoft Office Tools

Soft Skills

Strong CommunicationListening SkillsAbility to De-Escalate FrustrationAdaptability

Industry Keywords

Contact Center ExperienceCustomer CareCustomer Relationships

About the role

Key responsibilities & impact

Provide customer care and support as an A2 Process Associate
Handle customer interactions and manage multiple tasks, requests, and concerns
Troubleshoot technical issues and resolve customer problems
De-escalate customer frustration and maintain a strong customer experience
Build and maintain strong customer relationships
Make sound decisions and work independently and objectively
Adapt effectively to accelerating changes

Requirements

What you’ll need

1 to 3 years of international contact center experience
Minimum graduation requirement
Strong communication and customer service skills
Good technical knowledge and troubleshooting skills
Proficiency with Excel and other Microsoft Office tools
Excellent written and oral communication, listening, and comprehension skills
Stellar customer service skills and ability to de-escalate customer frustration
Superior problem-solving skills and ability to work independently and objectively
Ability to build and maintain strong customer relationships
Ability to manage multiple tasks and interactions while prioritizing requests and concerns
Sound decision-making
Ability to adapt effectively to accelerating changes
For remote work, a secure workspace and effective internet connectivity are necessary

Benefits

Comp & perks

Paid time off based on employee grade (A-F), including 12-25 vacation days depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Potential eligibility for variable incentives, bonuses, or commissions depending on the position and applicable laws