Associate Business Advisor

Capgemini

Capgemini customer care associate handling customer interactions and technical troubleshooting in Atlanta. Supporting client relationships, resolving concerns, and prioritizing service requests.

Posted 8/5/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $24,310 - $68,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills, with a proven ability to troubleshoot technical issues and de-escalate customer frustration. Capable of managing multiple tasks while building and maintaining strong customer relationships in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsTechnical TroubleshootingCommunication SkillsProblem-Solving SkillsContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingExcel ProficiencyMS Office Tools Proficiency

Soft Skills

Strong CommunicationDe-Escalation SkillsSound Decision-MakingAdaptability

Industry Keywords

Customer CareCustomer ExperienceInternational Contact Center

About the role

Key responsibilities & impact

Provide customer care as an A2 Process Associate
Handle customer interactions and support the customer experience
Troubleshoot technical issues and resolve customer concerns
De-escalate customer frustration
Manage multiple tasks and interactions while prioritizing requests and concerns
Build and maintain strong customer relationships
Make sound decisions and adapt to accelerating changes
Work independently and objectively

Requirements

What you’ll need

Strong communication and customer service skills
1 to 3 years of international contact center experience
Minimum graduation requirements
Good technical knowledge and troubleshooting skills
Proficiency with Excel and other MS Office tools
Excellent written and oral communication, listening, and comprehension skills
Stellar customer service skills and ability to de-escalate customer frustration
Superior problem-solving skills and ability to work independently and objectively
Ability to build and maintain strong customer relationships
Ability to manage multiple tasks and interactions while prioritizing requests and concerns
Sound decision-making
Ability to effectively adapt to accelerating changes
For remote work, a secure workspace and effective internet connectivity are necessary

Benefits

Comp & perks

Paid time off based on employee grade (A-F)
Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S.)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Potential eligibility for variable incentives, bonuses, or commissions, depending on the position and applicable laws