Business Advisor

Capgemini

Capgemini customer care associate troubleshooting technical issues and resolving client concerns. Managing customer interactions, escalations, and relationships for a global technology transformation partner.

Posted 8/5/2026full-timeIrving • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $24,310 - $68,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills, with a proven ability to troubleshoot technical issues and de-escalate customer frustrations. Capable of managing multiple tasks while building and maintaining strong customer relationships in a dynamic environment.

Highest-signal resume keywords

Customer Service SkillsTechnical TroubleshootingCommunication SkillsProblem-Solving SkillsContact Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical KnowledgeTroubleshooting SkillsExcel ProficiencyMicrosoft Office Tools

Soft Skills

Strong CommunicationListening SkillsDecision-Making SkillsAdaptability

Industry Keywords

Customer Care SupportA2 Process AssociateCustomer InteractionsDe-EscalationCustomer RelationshipsRemote Work

About the role

Key responsibilities & impact

Provide customer care support as an A2 Process Associate
Handle customer interactions and requests while prioritizing concerns
Troubleshoot technical issues and resolve customer problems
De-escalate customer frustration and maintain a strong customer experience
Build and maintain strong customer relationships
Manage multiple tasks and interactions
Work independently and make sound, objective decisions
Adapt effectively to accelerating changes

Requirements

What you’ll need

Strong communication and customer service skills
1 to 3 years of international contact center experience
Minimum graduation required
Good technical knowledge and troubleshooting skills
Proficiency with Excel and other Microsoft Office tools
Excellent written and oral communication, listening, and comprehension skills
Stellar customer service skills and ability to de-escalate customer frustration
Superior problem-solving skills and ability to work independently and objectively
Ability to build and maintain strong customer relationships
Ability to manage multiple tasks and interactions while prioritizing requests and concerns
Sound decision-making skills
Ability to effectively adapt to accelerating changes
For remote work, a secure workspace and effective internet connectivity are necessary

Benefits

Comp & perks

Paid time off based on employee grade (A-F), including 12-25 vacation days depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Potential eligibility for variable incentives, bonuses, or commissions, depending on the position and applicable laws
Reasonable accommodations during the recruitment process