Associate Business Advisor

Capgemini

Capgemini customer care associate supporting customers and troubleshooting technical issues. Managing contact-center interactions, prioritizing requests, and maintaining strong customer relationships in Chicago.

Posted 8/5/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $24,310 - $68,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills, with a proven ability to troubleshoot technical issues and de-escalate customer frustrations. Capable of managing multiple tasks while building and maintaining strong customer relationships in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsTechnical TroubleshootingCommunication SkillsProblem-Solving SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical KnowledgeTroubleshooting SkillsMicrosoft ExcelMicrosoft Office Tools

Soft Skills

Strong CommunicationListening SkillsAdaptabilityAbility to De-Escalate Frustration

Industry Keywords

International Contact Center ExperienceCustomer InteractionsCustomer RelationshipsTask Management

About the role

Key responsibilities & impact

Provide customer care as an A2 Process Associate
Handle customer interactions and requests while prioritizing concerns
Troubleshoot technical issues and resolve customer problems
De-escalate customer frustration and maintain a strong customer experience
Build and maintain strong customer relationships
Manage multiple tasks and interactions
Work independently and make sound, objective decisions
Adapt effectively to accelerating changes

Requirements

What you’ll need

1 to 3 years of international contact center experience
Minimum graduation qualification required
Strong communication and customer service skills
Good technical knowledge and troubleshooting skills
Proficiency with Excel and other Microsoft Office tools
Excellent written and oral communication, listening, and comprehension skills
Stellar customer service skills and ability to de-escalate customer frustration
Superior problem-solving skills and ability to work independently and objectively
Ability to build and maintain strong customer relationships
Ability to manage multiple tasks and interactions while prioritizing requests and concerns
Sound decision-making skills
Ability to adapt effectively to accelerating changes
For remote work, a secure workspace and effective internet connectivity are necessary

Benefits

Comp & perks

Paid time off based on employee grade (A-F), including 12-25 vacation days depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Potential eligibility for variable incentives, bonuses, or commissions, depending on the position and applicable laws