ServiceNow Architect

Capgemini Government Solutions

ServiceNow Platform Architect designing and implementing solutions for government clients. Leading architecture and integration efforts while maintaining technical documentation and governance standards.

Posted 5/8/2026full-timeMcLean • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

AngularAWSAzureCloudITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Map business requirements and determine integration needs.
Craft and develop architectural plans for ServiceNow solutions
Build and maintain technical documentation.
Define and manage CMDB architecture, data model, and CI lifecycle (Discovery, Service Mapping, integrations).
Lead implementation of ITOM capabilities including Discovery, Event Management, and Service Mapping.
Architect and implement SPM (Strategic Portfolio Management) for demand intake, prioritization, and value tracking.
Integrate and enable Now Assist (GenAI) capabilities across ServiceNow workflows.
Establish platform governance, data quality standards, and AI/automation guardrails.
Design and implement integrations with cloud platforms (AWS, Azure) and enterprise systems.

Requirements

What you’ll need

U.S. Citizenship is required.
Having and maintaining an active Government Security Clearance.
Associate degree or equivalent experience.
Must be able to work multiple tasks in a team-based environment.
6+ years of experience creating technical solutions at an Architectural level of ServiceNow based projects
6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge.
6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer
6+ years of experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets and utilization of 3rd party libraries within ServiceNow
Hands-on experience with CMDB design, governance, and data quality management.
Experience implementing ITOM (Discovery, Service Mapping, Event Management).
Experience with SPM (Demand Management, Portfolio Planning, Financial tracking).
Experience enabling or supporting Now Assist / AI capabilities within ServiceNow.
Strong understanding of ServiceNow integrations (REST APIs, Integration Hub, MID Server).
Required Certifications: Certified System Administrator, Certified Application developer.
Desired Certifications: Preferred Certifications: CIS – Data Foundations (CMDB & CSDM), Discovery; Service Mapping; Event Management, ITSM, SPM.
Strong communication and team-building skills.
Strong test writing skills.
Proven experience with ServiceNow platform and modules.
Advanced JavaScript development and troubleshooting skills.
Experience with AI governance and automation capabilities within ServiceNow (e.g., Now Assist).
Experience integrating ServiceNow with cloud environments (AWS, Azure).
Experience working in federal environments with security and compliance requirements.
Ability to align platform capabilities to business outcomes and mission needs.

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowJavaScriptFlow DesignerCMDB designITOMSPMREST APIsIntegration HubAngularJSAI capabilities

Soft Skills

communicationteam-buildingtest writingmulti-taskingleadership

Certifications

Certified System AdministratorCertified Application DeveloperCIS – Data Foundations