Capella Space

Customer Support

• Troubleshoot and resolve Tier 1 customer issues; escalate complex cases to Engineering/Product teams and track resolution.
• Document troubleshooting steps and contribute to knowledge base updates.
• Guide new customers through account setup and onboarding.
• Deliver polished customer service through email, virtual meetings, video recordings, and occasional phone calls.
• Build strong relationships with customers and internal stakeholders, embodying company core values in every interaction.
• Share recurring issues and customer feedback with Product and Customer Success teams to improve the customer experience.
• Support Business Development, Product, Customer Success, and other internal teams across the customer journey.
• Participate in a weekly on-call rotation (approx. once per month, including nights, weekends, and holidays).
• Learn and develop expertise in Capella products and systems, as well as third-party applications (Console, Bruno, Hubspot, CLI, AWS Snowflake, Jupyter Notebooks, GIS tools).
• Maintain exceptional attention to detail in all communications and deliverables.

Customer Support Specialist

Technical Program Manager

• Define the overall program plan for large-scale ground segment focused program, including scope, milestones, and delivery timelines.
• Align ground segment development activities with broader satellite mission operations and customer commitments.
• Drive execution across multiple projects within the program (e.g., mission planning, tasking interfaces, downlink infrastructure, data processing pipelines).
• Break down high-level requirements into projects/workstreams.
• Establish success criteria for operational readiness and customer delivery.
• Coordinate across engineering disciplines (Satellite Ops, Tasking, Platform applications, SAR processing).
• Own and maintain the integrated master schedule (IMS).
• Identify risks and lead mitigation strategies.
• Drive decision-making on trade-offs between scope, schedule, and resources.
• Guide software teams developing mission operations software, APIs, and updates to tasking console.
• Oversee infrastructure teams deploying antennas, networking, and cloud-based processing/distribution.
• Oversee the rollout of new ground capabilities into live operations.
• Ensure continuity of operations during cutover from legacy systems to new ground segment.
• Document lessons learned and established processes for long-term sustainment.

Senior Technical Program Manager

Engineer

• Contribute to and influence algorithms and systems that turn raw Capella radar data into usable geospatial products
• Work on calibration, commissioning, and operations of radar instruments
• Implement low-level and highly optimized algorithms as well as CI/CD pipelining and infrastructure-as-code
• Participate in team collaboration within the Synthetic Aperture Radar (SAR) Processing Team
• Perform on-call duties responding to anomalies in the system
• Occasional travel required

Senior Signal Processing Engineer

• We are seeking a talented and experienced GNC Engineer to support the development of advanced capabilities for our next-generation spacecraft.
• In this role, you will contribute to efforts in orbit determination, orbit prediction, orbit control, collision avoidance, formation flying and system simulation and modeling.
• You thrive on solving complex technical challenges and take pride in building robust, high-performance systems that operate reliably on the ground and in space.
• As a GNC engineer you will contribute to existing efforts within depth review of system design and software.
• You will take ownership of challenging new projects as Capella evolves, paving new ground on what is possible with our satellite platform.
• You will work closely with immediate team members and collaborate with cross-functional teams to deliver against an ambitious technology roadmap.
• Build, deploy and maintain flight dynamics software for spacecraft operations and/or mission analysis
• Design and implement precise orbit determination routines for real-time and batch applications
• Provide feasibility analyses for and drive implementation of orbit control designs
• Develop production software using standard CI/CD workflows
• Refine and automate existing processes
• Assist in LEOPS during satellite launches
• Monitor our constellation for CDMs and ensure COLA procedures are followed
• Serve as a GNC expert to support other teams
• Take on leadership of complex technical challenges
• Manage existing and new relations with 3rd parties

Guidance, Navigation and Controls Engineer

Site Reliability Engineer

About Capella Space: Capella Space is a pioneer in Synthetic Aperture Radar (SAR) satellite technology and space-based signal intelligence.
Role summary: Implement and manage secure infrastructure, automation, CI/CD, containers, monitoring, and incident response in support of SAR satellite operations.
Role Responsibilities:
• Implement automation pipelines for software development and deployment
• Manage and monitor infrastructure to ensure high availability and performance
• Collaborate with software developers to optimize application performance and reliability
• Implement and manage containerization technologies, such as Docker and Kubernetes
• Configure and maintain database systems and related tools
• Implement and manage monitoring and logging solutions
• Work with security teams to implement and maintain security best practices
• Troubleshoot and resolve infrastructure and deployment issues
• Collaborate with cross-functional teams to align infrastructure with business needs
• Stay up to date with industry trends and best practices in DevSecOps

Customer Support Specialist

Senior Technical Program Manager

Senior Signal Processing Engineer

Guidance, Navigation and Controls Engineer

DevSecOps Engineer