Help Desk Representative

Cape Air

Help Desk Representative offering phone and email support for company employees. Responsible for problem resolution and logging help requests for various technology areas.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in Amadeus PSS and knowledgeable in airport functions, with strong communication skills to effectively assist users and support frontline agents. Demonstrates organizational abilities and a positive attitude while managing customer service interactions and problem resolution.

Highest-signal resume keywords

Amadeus PSS SkillsAirport Functions KnowledgeExcellent Communication SkillsProblem ResolutionCustomer Service Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Amadeus PSSProblem ResolutionHelpdesk Ticket ManagementPNR ReviewSoftware Testing

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationOrganizational SkillsCalm Under PressureTeamwork

Tools & Technologies

Helpdesk Ticket Management SystemFLIFOWorld Tracer

Industry Keywords

Reservations BackgroundCustomer ExperienceCape Air PhilosophyCessna 402Britten Norman IslanderTecnam P2012

About the role

Key responsibilities & impact

Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person
Maintain proficiency with the responsibilities of reservations and airport agents
Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels
Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system
Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process
As time allows, review PNRs to ensure passengers are check-in ready
Assist with maintaining the department’s reference materials
Reinforce training when assisting employees
Support and encourage frontline agents to prevent customer service failures
Participate in additional/regular training sessions to maintain subject matter knowledge
Additional duties assigned

Requirements

What you’ll need

Excellent Amadeus PSS skills
Station or Reservations background with a strong knowledge of company procedures, Cape Air philosophy and the customer experience
Understanding of airport functions (e.g. FLIFO, World Tracer), security, the Cessna 402, Britten Norman Islander, and Tecnam P2012
Proficient technology/computer skills
Excellent oral and written communication skills
Able to learn and master new skills quickly
Well organized and able to prioritize workload
Able to quickly reference source material to answer questions
Able to stay focused and calm in all situations
Able to communicate effectively with employees in all situations, including those where employee is under stress or in a time-sensitive situation
Demonstrated ability to assist peers
Patient, enthusiastic and positive attitude
Demonstrates the values of our mission and vision: kindness, respect, teamwork and the spirit of MOCHAHAGoTDI!

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cape Air Website LinkedIn All Job Openings 501 - 1000 employees Founded 1989 🚗 Transport 👥 B2C 🛍️ eCommerce Transport
B2C
eCommerce Cape Air is a regional airline that offers flights to over 30 destinations, primarily across the Northeast and Caribbean regions. It provides services including online check-in, baggage support, and fare specials, catering to both leisure and business travelers. With a fleet that includes the Tecnam P2012 Traveller, Cape Air focuses on connecting passengers to scenic locations such as the Cape and Islands, Puerto Rico, and various Caribbean destinations. Help Desk Representative Job not on LinkedIn 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $0 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person
Maintain proficiency with the responsibilities of reservations and airport agents
Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels
Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system
Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process
As time allows, review PNRs to ensure passengers are check-in ready
Assist with maintaining the department’s reference materials
Reinforce training when assisting employees
Support and encourage frontline agents to prevent customer service failures
Participate in additional/regular training sessions to maintain subject matter knowledge
Additional duties assigned 🎯 Requirements
Excellent Amadeus PSS skills
Station or Reservations background with a strong knowledge of company procedures, Cape Air philosophy and the customer experience
Understanding of airport functions (e.g. FLIFO, World Tracer), security, the Cessna 402, Britten Norman Islander, and Tecnam P2012
Proficient technology/computer skills
Excellent oral and written communication skills
Able to learn and master new skills quickly
Well organized and able to prioritize workload
Able to quickly reference source material to answer questions
Able to stay focused and calm in all situations
Able to communicate effectively with employees in all situations, including those where employee is under stress or in a time-sensitive situation
Demonstrated ability to assist peers
Patient, enthusiastic and positive attitude
Demonstrates the values of our mission and vision: kindness, respect, teamwork and the spirit of MOCHAHAGoTDI! Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Strategic Account Manager – IT, MSP 🔥 5 hours ago Virtual Technologies Group 51 - 200 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Strategic Account Manager focused on retaining and expanding top clients in IT and MSP sectors. Managing executive relationships and driving recurring revenue growth for VTG. 🇺🇸 United States – Remote 💵 $90k - $120k / year 💰 Private Equity Round on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Project Manager – Microsoft 🔥 5 hours ago Virtual Technologies Group 51 - 200 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings IT Project Manager managing Microsoft enterprise support contract for ABMC. Overseeing service delivery, documentation, and incident handling in a remote U.S. capacity. 🇺🇸 United States – Remote 💵 $105k - $140k / year 💰 Private Equity Round on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Inpatient EMR Specialist Pharmacist III – IT Epic, Preferred 🔥 10 hours ago Southern Illinois Healthcare 1001 - 5000 🧘 Wellness 🤝 Non-profit Website LinkedIn All Job Openings Analyzing, designing, and implementing software applications for hospital pharmacy. Providing support and leading projects to ensure effective system improvements. 🇺🇸 United States – Remote 💵 $137.7k - $220.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Development Manager 🔥 11 hours ago Bomb Party Official 51 - 200 👥 B2C 🛒 Retail Website LinkedIn All Job Openings IT Development Manager leading the development team at a fast-growing social selling brand. Overseeing software development and ensuring alignment with business growth. 🇺🇸 United States – Remote 💵 $150k - $165k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Claim Benefit Specialist 🔥 11 hours ago CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Claims Specialist at CVS Health adjudicating medical claims with efficient resolution and member satisfaction. Requires experience in a quality environment and attention to detail. 🇺🇸 United States – Remote 💵 $17 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs