Triage and manage customer support issues, ensuring effective communication through resolution.
Coordinate closely with engineering teams to diagnose and resolve complex technical problems.
Drive the automation and technical management of license issuance and renewal workflows.
Run and maintain integration tests, particularly with IVR platforms.
Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2.
Install, configure, and maintain Kubernetes clusters, often deployed via Helm.
Run, troubleshoot, and maintain Docker containers.
Execute, maintain, and update internal scripting in languages like Python and Go.
Support automation efforts for deployment, testing, and other operational tasks.

Requirements

Significant experience with virtualization and cloud platforms, specifically the creation and maintenance of VMs on VMware and AWS EC2.
Hands-on experience with containers and orchestration, including running and troubleshooting Docker and installing/configuring/maintaining Kubernetes clusters via Helm.
Proficiency in scripting with Python and/or Go, able to run, maintain, and edit existing scripts.
Proven experience in a customer-facing role, managing customer support and acting as a technical liaison with engineering teams.
Experience with integration testing, such as with IVR or similar platforms.

Benefits

Employer-paid health insurance (for you and your eligible dependents)
Profit Interest Units/incentive compensation
Unlimited vacation policy
401(k) with a company match
Short term disability insurance
Group life AD&D insurance
A supportive, diverse workplace where we prioritize respect for each other and our clients
A fun and collaborative team culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

virtualizationcloud platformsVMwareAWS EC2KubernetesHelmDockerPythonGointegration testing

Soft Skills

customer supportcommunicationtechnical liaisonproblem-solving