IT Technician

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IT Technician supporting behavioral-health nonprofit employees with desktop hardware, software, service desk, and Active Directory administration. Maintaining secure devices across Tempe-area EMPACT locations.

Posted 8/5/2026full-timeGlendale, Tempe • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in desktop support, including troubleshooting hardware and software issues, managing end-user devices, and ensuring compliance with security protocols. Proficient in customer service and communication, with the ability to train users and document technical solutions effectively.

Highest-signal resume keywords

Desktop Support ExperienceMicrosoft Operating Systems KnowledgeCompTIA A+ CertificationActive Directory AdministrationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ManagementITSM ToolsWindows UpdatesReimagingNetworking ConceptsInventory ManagementTechnical DocumentationMultifactor AuthenticationService Desk Operations

Soft Skills

Time ManagementAttention to DetailCritical ThinkingVerbal CommunicationWritten CommunicationOrganizational SkillsProactive InitiativeCustomer Service Orientation

Tools & Technologies

ITSM ToolsOneNoteWindows Operating SystemsOffice ProductsWSUS

Certifications & Qualifications

CompTIA A+ CertificationITIL v4 Foundations

Industry Keywords

Healthcare IT ExperienceEnd-User Device SecurityIncident Response PlanMid-to-Large Work EnvironmentPhoenix, AZ Residency

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Support end-user workstation hardware and software for the agency
Troubleshoot technical issues in person, on-site, and remotely through the service desk and ticket handling system
Respond to and handle service desk alerts, walk-ins, calls, and emails
Coordinate equipment pickup and drop-offs
Triage service desk calls and determine escalations
Conduct IT site visits and remotely assist employees with troubleshooting
Document issues and solutions in ITSM tools and OneNote
Train end-users on basic software, hardware, and peripheral device operation
Maintain and service desktops, laptops, company mobile devices, and desk phones; coordinate replacements
Manage inventory, device locations, check-ins, check-outs, reconditioning, decommissioning, and archiving
Maintain end-user device security and compliance using Windows Updates and WSUS; perform reimaging
Administer Active Directory accounts, including creation, password resets, and multifactor authentication
Participate in the computer incident response plan
Work with stakeholders to understand needs and concerns and communicate technical matters at a non-technical level
Perform additional duties assigned by management

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum of 2 years’ experience in desktop support in a mid-to-large work environment
Knowledge of Microsoft Operating Systems, Office Products, and networking concepts required
IT experience within a healthcare organization is preferred
CompTIA A+ certification is preferred
ITIL v4 Foundations is a plus
Excellent time management skills and ability to meet deadlines
Strong attention to detail
Critical thinking capability
Excellent verbal and written communication skills
Exceptional customer service skills
Proactive and independent with ability to take initiative
Excellent organizational skills
Must be a resident of the Phoenix, AZ area
If driving on agency time or business, valid Arizona driver license, appropriate liability insurance, and approval for liability coverage are required
At hire, a 3-year state driving record with no major infractions or excessive violations/tickets is required
Ability to lift at least 30 pounds and move desktops, laptops, and monitors
Ability to perform occasional heavy lifting in a team-lift scenario
Ability to drive a company van and maintain driving ability during employment
Ability to work staggered schedules as needed
Ability to travel to other EMPACT locations

Benefits

Comp & perks

Generous PTO
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Licensure Reimbursement
Elder Care assistance
Pet Insurance
Company vehicle provided for travel to other EMPACT locations, or mileage reimbursed