Senior Social Media Operations Lead

Canva

Senior Social Media Operations Lead at Canva leading the Advanced Social Media Team. Driving operational excellence and enhancing user experience for 150 million users globally.

Posted 5/29/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Leading and developing the Advanced Social Media Team- setting direction, building capability, and holding the team to a consistently high quality bar across different levels
Owning crisis and incident leadership for social media- coordinating with Marketing, Comms, and external partners during high-visibility or sensitive situations
Translating Canva's strategic priorities into actionable team plans and ensuring your team's work connects to the broader User Voice mission
Driving operational excellence- monitoring KPIs, identifying process gaps, and championing improvements that make the whole team faster and better
Acting as the quality and enablement interface between the Advanced Social Media Team and broader social operators, including external support partners
Building and maintaining the frameworks, playbooks, and documentation that allow your team to operate consistently and confidently

Requirements

What you’ll need

You've led specialist or subject matter expert teams and know what it takes to build a high-performing, high-trust team culture
You have deep social media expertise- you've handled crises, navigated sensitive content, and made final calls on complex escalations
You're a natural coach who develops people with specificity and care- not just positive feedback, but real, calibrated insight that accelerates growth
You can hold strategic direction and day-to-day operational accountability at the same time without losing focus on either
You build trust with cross-functional stakeholders without relying on formal authority- people want to work with you because you're reliable, direct, and genuinely collaborative
You're at your best when the environment is complex and ambiguous- you create clarity for your team rather than waiting for it to arrive

Benefits

Comp & perks

Equity packages — so you share in Canva's success
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

social media expertisecrisis managementincident leadershipKPI monitoringprocess improvementteam developmentoperational excellencestrategic planningdocumentationplaybook creation

Soft Skills

team leadershipcoachingcollaborationtrust buildingcommunicationstrategic thinkingadaptabilityproblem-solvinginsightful feedbackrelationship management