High Needs Case Manager

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High Needs Case Manager at EMPACT providing crisis intervention and support for families with behavioral health needs. Engaging with community services and ensuring client stabilization through direct services.

Posted 5/23/2026full-timeMaricopa • Arizona • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide direct in-home, in-office, in-school, and community services.
Provide crisis intervention, transportation, maintaining established client stabilization, additional client supervision, parent training with instruction in child care and behavior management, and support needed to maintain a child in the home.
Facilitate, schedule, and provide follow-up on family, youth, and adult team meetings (ACT or CFT).
Complete written documentation of team meetings and provide a copy to all team members.
Engage and invite natural supports as identified by family, youth, and adults.
Make referrals to collaborating partners and other community services, as client needs indicate.
Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact, which includes case management as needed.
Ensure meeting clinical documentation standards established monthly/annually.
Complete all tasks agreed upon by the timelines given.
Must be able to work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed.
Attend meetings and training as requested.
Support services to families, youth, and adults that meet the Arizona Principles: collaboration, functional outcomes, comprehensive behavioral health services, and respect for cultural heritage, stability in placements, etc.

Requirements

What you’ll need

Bachelor's Degree in Behavioral Health related field preferred or meet BHT requirements.
Behavioral health experience is required.
Previous experience working with children is preferred.
Knowledge of the CFT process and Arizona 12 Principles.
Requires the ability to be flexible and problem-solve.
Must have a Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Bi-lingual (Spanish) required.
Must be at least 21 years of age at the time of employment.

Benefits

Comp & perks

Generous PTO
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company-paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Licensure Reimbursement
Elder Care Assistance
Pet Insurance and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

behavioral health experiencecase managementcrisis interventionparent trainingchild carebehavior managementdocumentation standardsflexibilityproblem-solvingbi-lingual (Spanish)

Soft Skills

collaborationcommunicationorganizational skillscultural respectclient supervisionteam facilitationengagementtransportation supportclient stabilizationmeeting facilitation

Certifications

Bachelor's Degree in Behavioral HealthBHT requirements