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About the role
Key responsibilities & impact- Own the university lifecycle. You'll own strategy, planning, execution, and results within identified universities alongside a Higher Education (HED) Customer Success Manager to drive additional MAU growth.
- Foster relationships with university administration. You'll onboard university staff, professors, and students via Single-Sign-on and provide strategic sales support to ensure a successful deployment of Canva across multiple campus departments and campus-wide implementations inclusive of students and professors.
- Focus on the Education community. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within universities.
- Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users.
- Identify trends and usage patterns. You'll utilize data analysis to inform future product and marketing plans.
- Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified districts to build meaningful and impactful relationships.
Requirements
What you’ll need- Experience with the Higher Education Market. You understand university efficiency solutions and are able to communicate with Instructional Technology Specialists and professors on how Canva can improve student learning outcomes through design and collaboration.
- Fluency in Spanish is required (Portuguese is a plus). You can confidently engage, present, and build relationships with university stakeholders across the LATAM region.
- Sales Expertise. You are comfortable selling education software solutions combined with real-world teaching and instructional technology design in order to drive MAU growth across institutions.
- Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams.
- Experience with Implementing new Technologies. You have a deep understanding of how institutions roll-out new student technology and the ways University-wide deployments operate.
- Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.
- Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.
- Experience in Community Management. You understand social media standard processes and tactics for educating audiences.
- Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!
Benefits
Comp & perks- Equity packages — we want our success to be yours too
- Health benefits plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave policy that supports all parents and carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
- Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysissales expertiseeducational software solutionstechnology implementationcommunity management
Soft Skills
collaborationcommunicationbusiness planningrelationship buildinggrowth mindset