Canva

Strategic Customer Success Manager – 12 Month Fixed Term Contract

Canva

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
  • Work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.
  • Create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider.
  • Cultivate the culture and talent for attracting and motivating the talent to accomplish the above.
  • You will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

Requirements

  • A proven track record of exceeding quota, with enterprise-level post-sales experience in B2B SaaS.
  • Think commercially and strategically, always looking for ways to grow accounts, not just renew them.
  • Use data and analytics to shape compelling narratives that influence customer decision-making.
  • Communicate passionately, collaborate, and rally others, while working cross-functionally to identify opportunities, improve products, and keep clients informed on new features.
  • Are adaptable and creative - comfortable with ambiguity and eager to learn, grow, and innovate.
  • Build trust quickly by showing integrity, credibility, and consistency in every interaction.
  • Show grit and resilience - you're resourceful, proactive, and action-oriented.
  • Stay humble, open to feedback, and always looking for ways to improve.
Benefits
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B SaaSdata analyticscustomer journey managementaccount growth strategiespost-sales experienceforecastingproduct improvementcustomer advocacyonboardingtraining
Soft skills
relationship buildingcollaborationcommunicationadaptabilitycreativityintegritycredibilityresilienceproactivityhumility