E-Commerce Operations Lead

Cantourage UK

E-Commerce Operations Lead at Montu managing digital storefront operations and driving commercial performance. Collaboration across functional teams and ownership of patient product experience.

Posted 5/5/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £55,000 - £65,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Digital Storefront
Manage and maintain product content across CMS and Shopify.
Monitor product data quality through regular audits.
Optimise navigation and product visibility.
Resolve customer-facing issues in collaboration with teams.
Drive Commercial Performance
Analyse customer behaviour and performance data.
Identify conversion friction points and propose improvements.
Monitor inventory performance; identify slow movers and demand gaps.
Influence Cross-Functional Strategy
Feed product performance insights into planning.
Partner with teams for inventory planning and UX improvements.
Support Patient-Facing Content
Collaborate to create product guides and FAQs.

Requirements

What you’ll need

4–7 years' experience in e-commerce, ideally with D2C brands.
Strong working knowledge of Shopify.
Comfortable with GA4 or similar analytics tools.
Detail-oriented with operational discipline.
Customer-focused thinking.
Cross-functional communicator.
Commercial acumen.
Nice to have: Experience in healthcare or pharmacy, familiarity with design tools, exposure to SEO, experience with heatmap tools, knowledge of product data standards.

Benefits

Comp & perks

25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
Up to 5% employer matching contributions
Work-from-home options, cycle-to-work scheme, and more
Collaborate across teams and represent Montu at events, with support to grow your skills and impact
Enhanced Maternity & Paternity Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commerceproduct content managementdata analysisinventory managementconversion optimizationSEOproduct data standards

Soft Skills

detail-orientedcustomer-focusedcross-functional communicationoperational disciplinecommercial acumen