FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
CRM Lead
Cantourage UK. Lead the development and execution of CRM strategies across the full lifecycle to maximise patient retention, customer lifetime value, and conversion .
About the role
Key responsibilities & impact- Lead the development and execution of CRM strategies across the full lifecycle to maximise patient retention, customer lifetime value, and conversion
- Collaborate across pharmacy, marketing, clinical, and customer service teams to elevate the patient journey at every stage
- Design and execute multi-channel CRM campaigns (email, SMS, in-app messaging)
- Develop lifecycle strategies to boost retention, engagement, and LTV
- Optimise CRM systems for data capture, segmentation, and journey personalisation
- Implement and monitor A/B testing frameworks with actionable performance tracking
- Translate complex data into audience insights and predictive models
- Own CRM reporting and share insights to improve cross-functional performance
- Build CRM automations triggered by events, behavioural signals, and risk profiles
- Launch feedback loops, journey surveys, and churn prevention strategies
- Identify upsell, cross-sell and reactivation opportunities
- Provide training and governance on CRM best practices and platform usage
Requirements
What you’ll need- 5+ years' experience in CRM, retention, or lifecycle marketing roles
- Strong track record in building and executing high-performing CRM strategies
- Expert-level knowledge of CRM platforms such as Braze, with automation and analytics
- Deep understanding of customer segmentation, data flows, and journey mapping
- Proven ability to work cross-functionally in fast-paced and regulated industries
- Comfortable working hands-on with tools and integrating with analytics/BI teams
Benefits
Comp & perks- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM strategiescustomer retentioncustomer lifetime valuemulti-channel CRM campaignsA/B testing frameworksdata capturecustomer segmentationjourney mappingCRM automationpredictive models
Soft Skills
collaborationcross-functional teamworkcommunicationtraininggovernance