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Canto

Manager, Customer Success

Canto

Customer Success Manager leading EMEA teams for Canto’s digital asset management platform. Driving adoption, retention, pooled customer motions, and AI-enabled workflows from Cork.

Posted 8/17/2026full-timeCork • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading Customer Success teams, driving product adoption, and managing customer health metrics. Proficient in utilizing AI-driven tools and workflows to enhance customer engagement and retention in a B2B SaaS environment.

Highest-signal resume keywords
Customer Success LeadershipChurn Reduction StrategiesAI-Driven WorkflowsCross-Functional CollaborationSaaS Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Success ManagementAccount ManagementData AnalysisCoachingPerformance MetricsRetention StrategiesHealth MonitoringB2B SaaS ExperienceTeam DevelopmentCustomer Health Signals
Soft Skills
LeadershipCoachingCommunicationCollaborationProblem-Solving
Tools & Technologies
ChurnZeroSalesforcePendoZendeskExcelTableauPower BIGongCalendlyChilipiper
Industry Keywords
Customer SuccessB2B SaaSAccount HealthProduct AdoptionGRRNRRPooled AccountsEnterprise LLM ToolsDigital Content EcosystemsMarTech

Tech Stack

Tools & technologies
Tableau

About the role

Key responsibilities & impact
  • Lead, coach, and develop CSMs and CS Specialists across all customer tiers
  • Drive customer nurturing, product adoption, time to value, account health, retention, and growth outcomes
  • Establish team operating rhythms, including 1:1s, QBRs, health reviews, and performance check-ins
  • Support launch and ongoing management of the Tier 4 pooled Customer Success motion
  • Serve as escalation point for complex customer situations and at-risk accounts
  • Partner with Account Management, Implementation, Support, and Product to represent the customer voice and meet internal commitments
  • Use ChurnZero, Salesforce, and Pendo to monitor health metrics and drive data-informed decisions
  • Support hiring, onboarding, and ramp planning
  • Champion AI-enabled tools and workflows for outreach, health monitoring, and scalable value delivery

Requirements

What you’ll need
  • 5+ years of experience in Customer Success, Account Management, or a related customer-facing SaaS role
  • 2+ years in a formal people leadership capacity
  • Track record owning or contributing to GRR, NRR, and churn reduction in B2B SaaS
  • Experience managing or supporting teams across Enterprise, Mid-Market, and pooled accounts
  • Ability to coach early-career CSMs and experienced team members
  • Ability to work cross-functionally with Account Management, Support, Implementation, and Product
  • Based in Cork, Ireland and able to work in a hybrid model from the Cork office
  • Ability to drive adoption of AI and agentic AI capabilities and implement AI-driven workflows
  • Preferred: experience building or contributing to pooled or scaled Customer Success motions
  • Preferred: German proficiency
  • Preferred: experience with ChurnZero, Salesforce, Pendo, or Zendesk
  • Preferred: AI and agentic AI experience with Customer Success platforms or enterprise LLM tools
  • Preferred: familiarity with DAM, MarTech, or digital content ecosystems
  • Experience with Customer Success platforms and their AI/automation features
  • Familiarity with enterprise LLM tools and agentic AI workflows
  • Experience with Salesforce, Gong, Calendly, or Chilipiper
  • Proficiency with Excel, Tableau, or Power BI
  • Ability to translate customer health signals and retention metrics into priorities and coaching opportunities

Benefits

Comp & perks
  • Fast-growing company with innovation and agility
  • Opportunities to make a direct impact
  • Real-world experience and skill development
  • Close-knit, supportive team valuing collaboration and camaraderie
  • Open communication and transparency
  • Healthy work-life harmony
  • Growth opportunities
  • Global perspective through collaboration with diverse colleagues