Cantina

Community Manager, Education

Cantina

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $72,500 - $80,000 per year

About the role

  • Serve as the go-to expert on Cantina’s product, owning a deep understanding of tools, workflows, edge cases, and creator use cases across the platform.
  • Own and maintain Help Center articles, ensuring documentation is clear, accurate, and up to date
  • Proactively identify gaps in creator education and create new resources, guides, or training to address them
  • Design education that goes beyond written documentation, including tutorials, walkthroughs, live learning moments, workshops, and community-based learning experiences
  • Ensure education resources are easy to discover and accessible across Cantina, including within the Help Center and community touchpoints.
  • Continuously evaluate and improve how creators learn Cantina’s tools, workflows, and best practices throughout their lifecycle on the platform
  • Educate and enable internal team members (Community, Product, Marketing) so they can better support and guide creators
  • Act as a bridge between Community and Product, synthesizing recurring creator and user feedback into clear, actionable insights
  • Partner closely with Product and Marketing teams to stay aligned on launches, updates, and changes that impact education content
  • Track and report the most common friction points, questions, and feature misunderstandings

Requirements

  • 3 -4 years experience leading creator or user education initiatives, including onboarding programs, training sessions, workshops, or structured learning content
  • Strong ability to explain creative or technical concepts in a clear, approachable, and actionable way, including teaching workflows, features, and best practices in digital products or platforms
  • Experience creating educational content across formats, such as guides, tutorials, Help Center articles, walkthroughs, or newsletters
  • Excited to become deeply fluent in Cantina by actively using the product and developing a strong understanding of its tools, workflows, edge cases, and creator experience
  • Highly organized and able to independently own recurring education and content responsibilities, including updates and iteration
  • Collaborative by nature, with experience working cross-functionally to support creator success
Benefits
  • Competitive salary and generous company equity
  • Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina
  • 42 days of paid time off, including:
  • 15 PTO days
  • 10 sick days
  • 15 company holidays
  • 2 floating holidays
  • Generous parental leave & fertility support
  • 401(k) retirement savings plan
  • Lifestyle spending account – $500/month to use however you’d like
  • Complimentary lunch and snacks for in-office employees
  • One Medical membership, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
creator educationonboarding programstraining sessionseducational content creationtutorialsHelp Center articlesworkshopsstructured learning contentdigital product educationcontent updates
Soft Skills
clear communicationapproachabilityorganizational skillscollaborationindependencesynthesis of feedbackproactive identification of gapsevaluation and improvementteaching workflowssupporting creator success