Customer Service Specialist

CANPACK Group

Customer Service Specialist managing customer logistics and orders for CANPACK in an international environment. Collaborating with Sales Managers and ensuring customer satisfaction through effective communication and reporting.

Posted 4/15/2026full-timeKraków • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Cooperating with the customer’s Logistics and Purchasing departments
Handling customer orders in line with agreed contracts
Monitoring the execution of sales plans for assigned customers
Controlling stock levels, receivables and returnable packaging
Preparing reports and summaries
Supporting Sales Managers in developing international markets

Requirements

What you’ll need

University degree (preferred: economics, international trade or similar)
Very good command of English (B2/C1)
Very good command of German (B2/C1) - nice to have
Good knowledge of MS Office, especially Excel
Strong communication skills and enjoyment of working with customers
Good analytical skills and well-organized approach to work
Ability to work independently and as part of a team
Experience in a similar role in an international environment is an advantage
SAP experience is a plus

Benefits

Comp & perks

Stable employment in one of the fastest-growing companies in Poland
An interesting role in an international working environment
Friendly work culture and supportive team
Private medical care
Pension plan, insurance package and an attractive annual bonus
LinkedIn Learning and MyBenefit
Work in Brzesko or Kraków with the possibility of partial remote work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

economicsinternational tradeanalytical skillsreport preparationsales planningstock controlorder handling

Soft Skills

strong communication skillsorganizational skillsindependent workteamworkcustomer service orientation