Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform.
Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.

Requirements

3-5 years of software engineering experience, preferably with our tech stack:
Node.js + Express
React + TailwindCSS + Next.js + React Aria
PostgreSQL
Design skills in Figma, Adobe XD, Photoshop or similar
Amazon Web Services
Proven success managing large or strategic enterprise accounts with complex integration needs.
Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations.
Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows.
Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
Experience collaborating closely with engineering and product teams to deliver customer-driven solutions.
Understanding of UX principles, workflow optimization, and data security protocols.

Benefits

Healthcare: We offer company-sponsored health, dental and vision insurance for employees and dependents.
Equity: We are a team of owners and we provide our team with generous equity grants.
Time to Recharge: We offer unlimited paid time off. Unplug, recharge, and come back refreshed.
Remote Friendly: We are a fully distributed team. We all work remotely. We offer a $1,000 stipend to equip you with a home office that is comfortable and personalized to your needs.
Friday Reimbursed Lunch: Order lunch on Fridays, and we'll cover it!
401K: We offer a 3.5% match.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Node.jsExpressReactTailwindCSSNext.jsPostgreSQLFigmaAdobe XDPhotoshopAmazon Web Services

Soft Skills

communicationcustomer advocacycross-functional collaborationtroubleshootingcustomer success process designrelationship managementanalytical skillstechnical acumenworkflow optimizationdata security understanding