Field Service Manager
accessiBe
Oracle
Field Service Manager
Canon USA
full-time
Posted on:
Location Type: Hybrid
Location: Bedford • New Hampshire • 🇺🇸 United States
Visit company websiteSalary
💰 $61,800 - $92,520 per year
Job Level
SeniorLead
Tech Stack
Oracle
About the role
- Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software
- Selecting, hiring, training, and developing current and new technical representatives
- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction
- Oversee the warehousing process as it relates to merchandise and inventory
- Develop and educate the team as it relates to new technology in an evolving industry
- Empower and manage technical Digital Service Specialists who service and support Canon’s hardware and software technology-based solutions
Requirements
- Bachelor's degree in a relevant field or equivalent experience required
- 7 years of related experience
- management of typically two or more regular full-time employees
- Service management experience in the technology industry
- Hands-on field technical experience with a vast knowledge digital and electromechanical technology
- Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred
- Strong communication skills including the desire to develop and lead a team
- Possess excellent time management skills
- You must be legally authorized to work in the United States
- The Company will not pursue or support visa sponsorship
- All applicants must reside in the United States at the time of hire
Benefits
- competitive compensation and benefits
- medical, dental, vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Canon welcome kit and official merch
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementdigital technologyelectromechanical technologydocument management solutionshardware supportsoftware supportinventory managementtechnical trainingcustomer issue resolutionteam development
Soft skills
communication skillstime managementleadershipteam empowermentcustomer satisfaction focus
Certifications
Bachelor's degree
