Contract Management Claim Specialist

Canon EMEA

Contract Management Claim Specialist coordinating customer claims related to invoicing and contracts at Canon. Ensuring timely resolution and compliance through collaboration with internal teams.

Posted 4/27/2026full-timeWarszawa • 🇵🇱 PolandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

**The Contract Management Claim Coordination Specialist** plays a key role in ensuring the accurate, timely, and compliant handling of customer claims related to contract and invoicing processes. The position focuses primarily on the analysis and coordination of claims concerning billing accuracy, invoice completeness, and the correctness of information included on invoices.
The role is responsible for managing the end-to-end claim coordination process. Straightforward cases are resolved independently in line with established procedures and contractual terms, while more complex claims are escalated to appropriate subject matter experts. The specialist oversees and coordinates the resolution process, ensuring timely completion, proper documentation, and effective communication with relevant stakeholders. Close collaboration with Finance, Accounting, Contract Management, and other internal teams is essential to ensure efficient claim resolution and high-quality service delivery.

Requirements

What you’ll need

Strong communication skills
Ability to read and understand sales, rental/lease, and service contracts
Experience in invoicing and/or accounting
Basic tax knowledge related to invoicing processes
Problem-solving mindset
Ability to work under time pressure
Good knowledge of Excel (basic formulas, pivot tables)
Experience with ERP systems (an advantage)
High attention to detail
Proactive approach
Ability to work to deadlines and adapt to changing priorities
Ability to read and understand contracts in Polish
English at a communicative level
Assertiveness and ability to defend the correct approach when needed

Benefits

Comp & perks

Become part of a team of professionals who are proud of their brand and believe in the power of collaboration
Enjoy friendly company culture and working atmosphere
Benefit from flexible working hours and other benefits
Grow your talent – we offer educational programs, training, and space to develop in what you love
Work in a respectful company that values sustainability, inclusion, and personal growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

invoicingaccountingtax knowledgeExcelERP systemscontract analysisbilling accuracydocumentationclaim coordinationproblem-solving

Soft Skills

communicationattention to detailproactive approachability to work under time pressureadaptabilityassertivenesscollaborationtime managementindependencestakeholder engagement