Accounts Receivable Team Leader
Canon Business Process Services
full-time
Posted on:
Location: 🇭🇰 Hong Kong
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Manage own portfolio of accounts while providing day-to-day leadership of a Billing and Credit Control team.
- Act as first point of escalation for billing and credit queries, providing guidance and solutions.
- Ensure invoices and statements are accurate, cash is collected on time, and customer queries are resolved efficiently.
- Provide daily oversight, workload allocation, coaching, mentoring, and quality control for AR Specialists.
- Assist with candidate interviews and support selection with hiring manager; review and quality-check outputs (invoices, statements, reconciliations, collection notes).
- Provide input on team KPIs and highlight performance risks to the AR Manager.
- Oversee preparation of accurate invoices and monthly flight statements in line with contractual terms; reconcile contract balances with invoices, receipts, and flight activity.
- Support resolution of billing queries and collaborate with Sales, Operations, Treasury, and Legal; review/approve non-standard or manual invoices with Sales.
- Monitor customer accounts, negotiate repayment plans, escalate to AR Manager or Legal when required, and proactively manage overdue accounts; attend client meetings as needed.
- Support AR Manager in preparing reports on team performance, collections, billing accuracy, and cash flow; contribute to month-end close and audits.
- Ensure adherence to company credit policies, billing procedures, SOX, AML, and Sanctions requirements; identify process improvements and support implementation of new systems/tools.
Requirements
- Strong experience in Accounts Receivable, Billing, and/or Credit Control.
- Prior experience in coaching, mentoring, or supervising a small team.
- Excellent interpersonal and communication skills, with the ability to manage client and internal stakeholder relationships.
- Strong analytical and problem-solving abilities, with attention to detail.
- Proficiency in Microsoft Excel and ERP/finance systems; SAP/GlobalView experience desirable.
- Knowledge of compliance requirements (SOX, AML, Sanctions) preferred.