End User Services Engineer, Intune MDM

Canon Australia

IT support specialist providing responsive technical support at Canon. Troubleshooting Microsoft technologies and managing incidents in a collaborative environment.

Posted 7/23/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering Level 1 and Level 2 IT support, with strong knowledge of Microsoft 365 administration, Windows 11 troubleshooting, and endpoint management. Capable of managing incidents, supporting device lifecycle activities, and fostering exceptional customer relationships.

Highest-signal resume keywords

Microsoft 365 AdministrationWindows 11 SupportMicrosoft Intune ManagementServiceNow FamiliarityITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Level 1 Technical SupportLevel 2 Technical SupportIncident ManagementDevice Lifecycle ManagementEndpoint Security KnowledgeNetworking FundamentalsTroubleshootingPolicy AdministrationConfiguration ManagementAsset Management

Soft Skills

Customer ServiceCommunication SkillsStakeholder EngagementProcess ImprovementRelationship Building

Tools & Technologies

Microsoft 365Microsoft IntuneExchange OnlineServiceNowAzure Active Directory

Certifications & Qualifications

ITIL FoundationMicrosoft CertificationsAustralian Government NV1 Security Clearance

Industry Keywords

Managed ServicesCorporate IT SupportEndpoint Device ManagementTechnology RolloutsCompliance Best Practices

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Delivering Level 1 and Level 2 technical support remotely and onsite
Troubleshooting Microsoft 365, Windows 11, Exchange Online, Intune and endpoint device issues
Managing incidents and service requests through to resolution within agreed SLAs
Supporting device lifecycle activities including provisioning, deployment, upgrades and asset management
Assisting with technology rollouts, customer projects and major incident support
Developing and maintaining knowledge articles and support documentation
Identifying opportunities for process improvement, automation and self-service solutions
Building trusted relationships with end users and stakeholders through exceptional customer service

Requirements

What you’ll need

Experience providing Level 1 and Level 2 IT support within a corporate or Managed Services environment
Strong knowledge of Microsoft 365 administration and end-user support
Experience with Microsoft Intune endpoint management, device enrolment and policy administration
Windows 11 deployment, configuration, troubleshooting and support experience
Understanding of Microsoft Entra ID (Azure Active Directory) and identity management principles
Experience supporting desktop, laptop, mobile and peripheral devices
Familiarity with ServiceNow or similar IT service management platforms
Knowledge of endpoint security, compliance and device management best practices
Strong communication, customer service and stakeholder engagement skills
Understanding of networking fundamentals and connectivity troubleshooting
ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous

Benefits

Comp & perks

Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
Training and development opportunities to help you bring your goals to life
Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
Canon products offered at discounted rates
Education assistance to support the cost of any external training that gives you new skills for your job