End User Services Engineer – Intune MDM, Kandji

Canon Australia

Technical support engineer providing Level 1 and Level 2 support for Canon Business Services. Managing both onsite and remote support while collaborating with strategic enterprise-level customers.

Posted 7/22/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 and Level 2 technical support, particularly in Microsoft 365 administration, Windows 11 troubleshooting, and Microsoft Intune endpoint management. Strong focus on customer service, incident management, and continuous improvement in IT support environments.

Highest-signal resume keywords

Level 1 And Level 2 IT SupportMicrosoft 365 AdministrationMicrosoft Intune Endpoint ManagementWindows 11 TroubleshootingServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIncident ManagementUser SupportEndpoint ManagementDevice ManagementTroubleshootingCompliance PoliciesAsset Lifecycle ManagementHardware ReplacementService Improvement

Soft Skills

Customer ServiceCommunicationStakeholder Engagement

Tools & Technologies

Microsoft 365Microsoft IntuneServiceNowWindows 11Entra ID (Azure AD)

Certifications & Qualifications

ITIL FoundationMicrosoft Certifications

Industry Keywords

Managed ServicesEndpoint SecurityIdentity ManagementCorporate IT SupportContinuous Improvement

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
Delivering onsite and remote support while meeting agreed service levels and customer expectations
Managing incidents, requests and service activities through ServiceNow
Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services
Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
Troubleshooting and supporting Windows 11 endpoint environments
Assisting with Entra ID (Azure AD) user and device management activities
Managing device deployment, asset lifecycle and hardware replacement activities
Building strong relationships with customer stakeholders and end users
Identifying service improvement opportunities and contributing to continuous improvement initiatives

Requirements

What you’ll need

Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
Strong Microsoft 365 administration and user support experience
Hands-on experience with Microsoft Intune endpoint management and modern device management practices
Strong Windows 11 troubleshooting and support skills
Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
Experience supporting endpoint security, compliance and device management policies
ServiceNow or similar ITSM platform experience
Excellent customer service, communication and stakeholder engagement skills
Experience supporting enterprise end-user environments
ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous

Benefits

Comp & perks

Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
Training and development opportunities to help you bring your goals to life
Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
Canon products offered at discounted rates
Education assistance to support the cost of any external training that gives you new skills for your job