Technical Support Administrator
Canon Australia
full-time
Posted on:
Location Type: Office
Location: Taguig City • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Support Inbound, Outbound Calls and Email transactions.
- Attend to Customer Service/Technical Enquiries on various products.
- Provide excellent customer service and basic troubleshooting for the mentioned product ranges using both Windows and Mac operating systems.
- Identify customer's issue and provide available support options.
- Adhere to and demonstrate Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service orientation.
- Update Call / Email Management database with details on each customer call in accordance with client procedures.
- Regularly stay updated with the latest product knowledge and technical skills.
Requirements
- At least a high school diploma.
- 6 months or more full-time call handling or email or chat handling experience.
Benefits
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcall handlingemail handlingchat handlingWindows operating systemMac operating systemQuality Monitoring (QA)customer service
Soft skills
professionalismcustomer service orientation
Certifications
high school diploma