Support Analyst

Canoe Intelligence

Support Analyst managing client inquiries and educating on proprietary technology for Canoe Intelligence. Collaborating across teams to enhance client experience and workflow optimization.

Posted 6/9/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
Respond to client inquiries in a consistent, concise and timely manner
Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center
Conduct client trainings focused on foundational functionality and best practices
Contribute to Support roadmap project items concerning AI adoption and workflow optimization

Requirements

What you’ll need

Client-centric; a genuine interest to deliver results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Analytical, data-driven self-starter that is detailed-oriented and resourceful
Problem-solver who thrives in diving into details when required
Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner
Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future
Preferred Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce CRM, Jira, Confluence, Snowflake, Datadog
Experience streamlining workflows with the use of AI tooling
Knowledge of alternative investments
Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services

Benefits

Comp & perks

Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

machine learningtroubleshootingdata analysisAI adoptionworkflow optimizationclient trainingtechnical proficiencyreporting

Soft Skills

client-centriccollaborativeanalyticalproblem-solvingdetail-orientedresourcefulresults-driven