Support Analyst

Canoe Intelligence

Support Analyst managing client inquiries for Canoe Intelligence's machine learning technology. Educating clients and enhancing customer experience through direct support and collaboration with teams.

Posted 4/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 - £55,000 per yearWebsite

About the role

Key responsibilities & impact

Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
Work cross-functionally with Canoe teams to solve client inquiries (i.e. the case)
Respond to client inquiries in a consistent, concise and timely manner
Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
Facilitate enhanced client experience by contributing videos and articles to Canoe’s Knowledge Base
Conduct client trainings focused on foundational functionality and best practices

Requirements

What you’ll need

Client-centric; a genuine interest to deliver results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Analytical, data-driven self-starter that is detailed-oriented and resourceful
Problem-solver who thrives in diving into details when required
Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence
Knowledge of alternative investments
Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services

Benefits

Comp & perks

A stipend for benefits, including medical, dental, & vision benefits
Flexible PTO
Pension contribution
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/wifi reimbursement
Education assistance
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

machine learningclient supportdata analysistroubleshootingtrainingbest practicesreporting

Soft Skills

client-centriccollaborativeanalyticaldetail-orientedresourcefulproblem-solving