Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM/ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Retail Shift Leader

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift