Retail Store Manager

Canna Cabana

. Help hire great people, supervise and manage employees and ensure all employees have a valid Selling It Right license.

Posted 5/3/2026full-timeCranbrook • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Help hire great people, supervise and manage employees and ensure all employees have a valid Selling It Right license.
Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
Coach team members and provide positive and constructive feedback so that they grow professionally.
Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team.
Assist in building a weekly staff schedule that complies with labor policies.
Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.
Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
Utilize customer and team member feedback to readily implement changes to improve the customer experience.
Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion.
Track all employee and store sales daily to ensure optimal performance.
Provide daily correspondence via email and manager’s log, with the team members as needed.

Requirements

What you’ll need

Minimum of 5-6+ years work experience in the retail industry.
Minimum of 3 years work experience in a supervisory role in a retail environment.
Proven excellent customer service skills.
Management experience preferred.
Excellent time management and prioritizing skills.
Demonstrated ability to train and motivate staff.
Skills to monitor and assess staff performance.
Basic office administration skills.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing.
Strong customer service and troubleshooting skills.
Politically and culturally sensitive.
Able to plan and organize work effectively and ensure its completion.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to learn and adapt to sales software quickly.
Must be available for shift work any time according to business needs, Monday to Sunday.
Ability to work nights, holidays and weekends and different locations.
Demonstrated ability to implement PR and advertising campaigns.

Benefits

Comp & perks

Selling It Right Certification
First Aid certification is considered an asset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicestaff trainingperformance monitoringoffice administrationsales softwareSOP maintenanceschedule buildingconflict resolutionCannabis selling strategiesPR and advertising campaigns

Soft Skills

team motivationeffective communicationtime managementprioritizationdiplomacynegotiationadaptabilitycultural sensitivityproblem-solvingteamwork

Certifications

Selling It Right license