Retail Store Manager

Canna Cabana

. Greet and assist customers in a manner that models exemplary conduct to other staff.

Posted 5/3/2026full-timeEmerald Park • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Greet and assist customers in a manner that models exemplary conduct to other staff.
Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
Ensure that all health, safety, and security regulations are adhered to and required standards are met.
Maintain adequate stock through efficient inventory management.
Take inventory as scheduled and provide inventory reports.
Increase sales, expand markets and promote business to meet given goals within provided guidelines.
Verify invoices against packaging slips and track all expenditures.
Make sure that merchandise is always presented neatly and that items are priced correctly.
Make sound business decisions when buying large quantities with volume-based discounts.
Provide management with required sales, staff, and other assigned productivity reports.
Hold staff accountable for cash box deficits.
Balance sales, print and record receipts as well as track revenue daily.
Make bank deposits daily and reconcile bank statements.
Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
All other duties as assigned.

Requirements

What you’ll need

Must have CannaSell Certification.
Minimum of 2 years work experience in the retail industry.
Minimum of 1 year of work experience in a supervisory role in a retail environment.
A valid First Aid certification is considered an asset.
Management experience preferred.
Proven excellent customer service skills.
Excellent time management and prioritizing skills.
Demonstrated ability to train and motivate staff.
Skills to monitor and assess staff performance.
Basic office administration skills.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing.
Strong customer service and troubleshooting skills.
Politically and culturally sensitive.
Able to plan and organize work effectively and ensure its completion.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to learn and adapt to sales software quickly.
Demonstrated ability to implement PR and advertising campaigns.
A professional, responsive, and positive work attitude is essential.
Meticulous records maintenance skills.

Benefits

Comp & perks

The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
Significant opportunity for growth, experience and learning
Unlimited bonus earning potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementcustomer servicesales reportingcash handlingbank reconciliationstaff trainingperformance monitoringoffice administrationsales software proficiencyPR and advertising implementation

Soft Skills

time managementteamworkcommunicationtroubleshootingdiplomacynegotiationconflict resolutionpeople managementorganizational skillsadaptability

Certifications

CannaSell CertificationFirst Aid Certification