Enterprise Success Manager

Candidly

Enterprise Success Manager fostering customer connections and managing high-value accounts at Candidly. Collaborating with enterprise clients to align product evolution with customer needs.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on building relationships with enterprise clients and optimizing customer experiences. Proficient in utilizing AI-assisted tools to enhance workflows and drive strategic account initiatives.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementAI-Assisted WorkflowsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementProject ManagementProcess OptimizationData Documentation

Soft Skills

EmpathyRelationship BuildingTime ManagementProactive AttitudeTeam Collaboration

Tools & Technologies

AI-Assisted ToolsQBR DevelopmentEBR Development

Industry Keywords

Enterprise AccountsCustomer ExperienceNPS TargetsInstitutional ClientsBusiness Reviews

About the role

Key responsibilities & impact

Own a named portfolio of Candidly's highest-ARR and highest-growth-potential enterprise accounts
Become an expert on the Candidly platform and champion of our brand, you will strive to provide our customers with that “delight” moment
Externally serve as the first point of contact for our customers, keeping a high concern for quality of product and experience
Internally serve as the central point of contact for the organization on all customer initiatives
Use AI-assisted tools to streamline meeting prep, QBR/EBR development, and account documentation — reducing administrative time and increasing time spent on strategic account work
Collaboratively develop success plans aligned with customer objectives, and communicate progress on these plans internally and externally via activities such as business reviews
Develop innovative ways to share relevant and impactful insights back to customers, building a narrative around the value and ROI achieved with Candidly
Generate excitement for new or developing products by working with marketing, product and sales on rollout plans, pipeline management and upsell/expansion campaigns
Optimize existing processes and seek to improve all aspects of the customer experience with the company
Continually strive to exceed customer satisfaction and NPS targets
Document all communication with customers accurately and in a timely manner
Foster a culture of professionalism and customer advocacy

Requirements

What you’ll need

Minimum 5-10 years work experience
3-5 years of experience in Customer Success, Account Management, Consulting, or Project Management
Experience servicing institutional clients of all sizes, but large enterprise customer success experience is required
Proficient interpersonal skills, demonstrated by a strong sense of empathy plus the ability to build authentic business relationships and effectively manage relational challenges
Proven experience working with and influencing key decision makers (VP level and above decision makers)
Comfort creating and adopting AI-assisted workflows to scale account coverage without scaling headcount 1:1
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
Accountability, organization, and time management skills are essential
Project management skills are critical to roles success
Proactive, responsive, customer-first attitude with a proven track record of acting as customer champions
Experience building, evaluating and optimizing processes, including large-scale integrations
A team-player with a proven track record of excelling in fast-moving environments and taking initiatives above and beyond the call of duty.

Benefits

Comp & perks

Candidly offers for employment are conditioned upon satisfactory completion of our employment screening process (including, but not limited to, a review of past employment and education records, background investigation, and/or credit check & fingerprints).
Candidly strives to foster an environment where every employee can succeed. As an Equal Opportunity Employer we do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, age, non-disqualifying physical or mental disability, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.