Insurance Follow-Up Specialist

Cancer Specialists of North Florida

Insurance Follow-Up Specialist reviewing accounts and assisting patients with inquiries at Cancer Specialists of North Florida. Responsible for claim reimbursement and dealing with insurance companies professionally.

Posted 4/14/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Reviewing all specifically assigned accounts to resolve unpaid patient accounts
Assisting patients with inquiries regarding their accounts
Reviewing EOBs to provide proper claim reimbursement
Interpreting fee schedules
Preparing write-off requests for supervisors
Demonstrating ability to deal with patients and insurance companies professionally
Receiving and resolving patient billing complaints
Researching written requests for refunds
Responding to insurance companies promptly
Maintaining confidentiality regarding patient account status

Requirements

What you’ll need

High School Diploma or Equivalent
Minimum of two years’ experience in a medical business office setting, preferably working with insurance collections and follow-ups

Benefits

Comp & perks

EEO Employer
Drug Free Workplace

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

professional communicationproblem-solvingconfidentialitycustomer serviceinterpersonal skills

Certifications

High School DiplomaEquivalent